The magazine of the Air?Liquide Group | Customer experience

Drawing on its international expertise in welding and cutting gases, Air Liquide has pioneered an innovative offer that eases the difficult work of welders: Qlixbi, a breakthrough packaged gas offer including a new generation gas cylinder and a suite of digital solutions designed with welders, for welders. We spoke to Craig Hall, managing director at IM Fabrications Ltd., about the benefits that Qlixbi have brought to his workshop.

As the first and only gas company to offer an in-house craft beer expertise, Air Liquide, through its U.S. subsidiary Airgas, supports the bubbling American craft beer market. We met with Dan Peterson, Brewmaster & Director of Operations at Ferment Brewing Company.

In 2018, Air Liquide made significant strides in the United States, the world's largest industrial gases market. Thanks to its customer-centric mindset, operational excellence, and unique innovation approach, the Group offers customers of all sizes reliable gas supply and high-value solutions that allow them to improve competitiveness and think ahead to meet the challenges of tomorrow.

In March 2017, as part of its effort to become a leader in customer satisfaction in its industry, Air Liquide launched the digital platform, Voice of the Customer, to collect and analyze customer reviews in real time throughout the world. Read our interview with Godfrey Mthembu, an Air Liquide customer in South Africa.

Thermo Fisher Scientific develops high-quality analytical and calibration equipment for applications in geochemistry, life sciences, food product traceability, sports doping, and also research on climate change. The leading analytical instrument manufacturer recently teamed up with Air Liquide to supply customers with stable isotope gases.

T17 is the world's largest oxygen production unit, owned and operated by Air Liquide for Sasol in South Africa. As the Plant Manager, Bertus Swart was responsible for ensuring the startup of this state-of-the-art plant, with a total production capacity of 5,000 metric tons of oxygen per day. His secret? “Go beyond set goals, explore different approaches, be open to new ideas and support my team with a creative mind.”

When it comes to measuring air pollution, the weather is as important for Airparif as prevailing traffic conditions: anticyclones, lack of wind, temperature inversions, etc. Throughout the year, the organization measures air quality in Paris and its region and issues alerts when pollution spikes are expected, which in turn helps public policymakers take the necessary measures.

The world’s largest oxygen production unit has just been inaugurated on the site of Secunda, South Africa. Sasol, an international integrated energy and chemicals company, entrusted Air Liquide with the unit's construction, ownership and operation for the next 20 years. Explanations.

We no longer have the same relationship to food as previous generations. Food behaviors are changing profoundly and are going global. Today, consumers are looking for more responsible, healthier, safer and tastier food. This implies a reinvention of the food processing chain in which Air Liquide is actively participating.

Following the success of ALTOP? and SMARTOP? valves, EXELTOP? combines Air Liquide's best technologies and expertise in an advanced built-in regulator for industrial gas cylinders. It has been designed to bring customers a better user experience and safety of gas cylinders.

Air Liquide’s ALbee? product range has been specially engineered to meet the needs of craftsmen, combining unparalleled ergonomics with convenience and safety.